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1. Data

Name of shop Regensburger Wundertüte
Opening hours Mo-Sa 11-17 o'clock at least and in summer on sundays 13-17 o'clock
Shop telephon +49 (0)941 58714
Fax & telephone in office +49 (0)941 35103
E-mail adress
Internet adresse
Name of firm Wundertüten-Märkte GbR
Owner Roland Kollert & Ilse Neumüller
Postal adress - shop Goldene-Bären-Str. 12, D-93047 Regensburg, Germany
Postal adresse - office Michael-Burgau-Str. 20, D-93049 Regensburg, Germany
Bank Volksbank Regensburg
Sort code 750 900 00
Swift code GENODEF1R01
IBAN DE85750900000000012130
VAT-Tax ID-No. DE 165 785 389

2. Shipping

We are happy to ship your purchase also ceramics to your home. Just give us a call or send us a mail. You may also ask for our Bunzlau ceramic order form.

Payment is very simple. With your permission we charge your account with your invoice sum - no collection fee - 14 days after we have dispatched your order. Please therefore supply us with your bank details.

Customers from abroad we would request to pay by credit card and hence to supply us with the credit card details: number, date of expiry and provider - Eurocard/Mastercard, Visa, American Express or Diners.

Should your goods be found damaged when unpacking then please inform us within 3 days by phone or send us a fax - we will replace the items free of charge. See shipping conditions below. Should the goods not meet with your approval, you are free to exchange or return them within 10 days after receipt without any explanation.

The shipping costs including packaging and postage depend on the parcel´s weight and country of destination - see following table. You may assess how heavy your ceramic goods are by assuming a parcel weight of 2 kg per 50 Euro order.

3. Parcel Postage Rates

Weight of parcelGermany European     Community *Rest of EuropeUSA & KanadaRest of the world
up to 2 kg+ 8 Euro 16 Euro30 Euro30 Euro30 Euro
2 - 10 kg 15 Euro 30 Euro45 Euro65 Euro75 Euro
10 - 20 kg 20 Euro 40 Euro60 Euro90 Euro120 Euro

+ a small parcel via land or sea         * EC including Switzerland, Poland, Czechia, Slovakia

4. Conditions of Delivery

1. We suggest paying by credit card. Once you have given us your card details, either by phone or spread over several emails for security reasons, we will debit your account.

2. Should the contents of the parcel be damaged (broken) due to shipping we would request you to inform us within 3 days of receiving the parcel. We shall pay for the return postage. The goods will be replaced. If the parcel itself is externally damaged please have this confirmed by the delivery man.

3. Should you wish to return or exchange your goods, please send them back to us well packed within 10 days, postage paid. No explanation is required.

4. Should part of your order not be in stock we will subsequently deliver it to you free of charge.

Emblem of the Regensburger Wundertüte

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